Infrastructure Managed Services

We are committed to delivering cost-effective quality services backed by proven and secure technology with experienced and highly motivated experts. We understand the criticality and dependency on what we deliver to our customers and work as an integral part of the customer’s organization. We tailor our customer offerings to uniquely meet their specific business needs.

REMOTE INFRASTRUCTURE MANAGEMENT
6 Dimension provides end-to-end IT Infrastructure support services to its customers. These include the basic support services to outcome-based managed services across the IT infrastructure stack. We also help customers with professional services around the IT infrastructure as well as transformation support.

6 Dimension’s Remote Infrastructure Services consists of a set of robust and clearly defined processes and services that are easy and safe to implement and ensure predictable and superior business results.

It is a highly flexible, cost-efficient family of professional and managed services which provide improved efficiencies and experience SLA-based services, high levels of automation, process maturity, selective sourcing, and a comprehensive set of metrics that help deliver predictable and consistent results.

The flexibility and granular level of service delivery provide important business advantages, including:

• End-to-end problem and incident management
• Better performance reporting
• Robust, rigorous change management
• Continuous improvement

Server Infrastructure Management Service

• Designing/Architecting Unix/Windows/iSeries Infrastructure
• Manage Server Share
• Network Management
• File System Management
• License Administration
• Tape Management
• Printer Management
• Workload Management
• Virtualization Management

Database Management Service

• Database Design & Builds
• Database Patch Management
• Database Space Management
• Database Configuration Management
• License Administration
• High availability & DR design, implementation & support
• Database replication design, implementation & support
• Workload Management
• Virtualization Management

Storage & Backup Management Service

• Storage Provisioning
• Storage Array installation and Configuration
• Microcode upgrades in SAN Switches
• SAN Creation and Management
• Perform Zone Configurations
• Storage Replication
• Documentation and Procedure Management

Mainframe Infrastructure Management

• Batch Operations
• Storage Management
• Transaction Server and Middleware Management
• Database Management

Middleware Management Service

• Webserver installation and Configuration
• High Availability and Cluster Management
• Log Management

Managed Active Directory Service

• Deploy New AD Forest and AD domains
• Install and Manage Domain controllers
• Manage DNS and DHCP
• Manage AD Database
• Manage Group Policy
• Set and Modify Replications
• Design and Architecting the Active Directory and Sites

We believe in providing productized services to our clients to suit their requirements and be flexible to change the service models as and when required. Our approach towards developing a service delivery model is to assess the current estate and service level requirements, provide an optimized solution that is simple and easy to consume and adopt.
The service level definition, process workflow, and critical asset identification will be the first step in this process. we also evaluate the end to end business workflow for each IT service and define the service levels and uptime requirements for each workload

• Staff Augmentation
• Time and material based project to support
• End to end managed services
• Dedicated or shared services support

• Fully offshore-based model
• Nearshore / onsite based delivery models
• Hybrid models
• Dedicated or shared services support
• Fully onsite models

• Fixed capacity
• T & M
• Element / Unit-based models
• Deliverable / Outcome-based models
• Fully onsite models

The support model we provide is the Dedicated support model, Shared support model, and hybrid models.

Best suited model for control, dedicated focus on the estate, customization to suit your demands on time, ability to leverage the knowledge of support resources for transformation services, and continual service improvements.

This model is best suited for optimal resource utilization, flexible and scalable requirements of the IT environment, highly standardized, and complete 24/7/365 coverage. This model also carries a shared risk and limited knowledge gaining and exploiting the resource capabilities for any specific requirement in time for your organization.

Best used for multiple services and functions. Leverage the options across skill level requirements and criticality-based requirements of the business. This model is flexible and
scalable as well. This can provide customization and cost-effectiveness at the same time provide retention of knowledge wherever required.

If the organization has a mix of critical and standard tasks, we can leverage this model to ensure we have the right combination of skills to manage the service levels ad the support requirements.
We will be very glad to help you with the assessment of the need and tailor the service delivery model to suit your business and IT ecosystem.

Five pillars of delivery methodology which is industry leading and provide you the best and assured services 24/7/365. Our natural instinct towards process and data-driven approach can help you to meet your business demands with ease.

We enable you with simplifying the IT operations, provide proactive and futuristic solutions and ensure predictive operations of your IT environment. These are the fundamentals of our service delivery framework.

We practice Six sigma & Agile methodology for our bread and butter. we ensure all our transactions within the organization and outside our organization are aligned to DMAIC principles. you can experience yourself during your engagement with us right from pre-sale to steady-state operations.

Our capabilities in managing predictive operations come from our strong ITIL background. We are aligned to ITIL V3 processes and methodologies and we reflect them on our
tools/platforms and services right from Incident management to Financial management.

Be it small scripts for your small environment or an enterprise system management tool, we ensure automation is embedded in our service delivery. This will reduce manual efforts and negligence, improve uptime and be predictive to our business needs. We provide hosted tooling platform which can enable enterprises to be monitored 24/7 and managed effectively.

After continual service improvements are made during any steady-state operations, we will ensure we recommend transformation projects for your enterprise considering the IT landscape, technology advancements, and your business plans. we consider this as part of our natural engagement with you as a partner. We will help your organization to build a transformation journey, create a transformation project office and deliver the projects.

Apart from the above, we have a strong sense of our people management, training, and knowledge management. we ensure proper shift management, effective communication and proactive approach in managing the delivery of our services.

Our metrics culture will ensure that we deliver beyond the service levels and keep improving. Our continual service improvement methodology is inbuilt in our service delivery to ensure we improve every time, every day during the engagement.

Our CSAT process, customer service training to all associates can establish our focus on customer experience management. we share the outcome of our actions to your satisfaction scores and ensure we improve along with the engagement.

Most outsourcing deals collapse due to a lack of governance model and proper review mechanism of the deliverable's. Our 3 tier governance model will ensure touchpoints with your organization at regular intervals. Governance calls, reporting, and stakeholder meetings are mandated as part of our service delivery checklist. we ensure transparent and timely communication/reporting of our deliverables to all stakeholders.