6Dimensions Technology provides technology consulting to deliver software solutions and Cloud services that add critical business value to its clients. The company specializes in the development, implementation, and management of software solutions, data environments, management information systems, analytics, and business intelligence systems, and software process innovation services for its customers. 6Dimensions Technology is a Young, dynamic and passionate organization filled with Inspired and cognitive minds. We are a group of highly skilled professionals focused on providing enhanced business value and customer experience through our IT products and Services offerings. 6Dimensions Technology consultants have deep experience in Database, Data Analytics, Multi-Cloud, Financial, Manufacturing, and Government verticals.
Core Strengths
- 6Dimensions consultants are highly experienced and have a track record of implementing complex systems successfully.
- We facilitate and bring together diverse groups of stakeholders at a client to understand business needs and to implement software solutions to generate the best business value.
- Experience in multiple environments including start-ups and large multinational corporations gives us the ability to plan and execute large programs with ease.
- 6Dimensions consultants are passionate about creating elegant extendable designs and optimal solutions to address the problem resulting in delighted customers.
- We choose to engage in projects that are complex, technically challenging and have aggressive timelines.
Our Approach
- 6Dimensions consultants combine diverse skills and technologies and can play multiple roles to keep the team lean, eliminate project overhead costs, increase productivity and produce a high project ROI.
- We structure the project and execution strategy based on the client’s critical success factors and environment and do not follow a one-size-fits-all solution.
- We execute using Agile/Rapid Development methodology and incremental delivery of working solutions to allow a shorter feedback loop.
- We understand clients’ business processes and thoughts evolve over time. We plan the project for maximum stakeholder engagement to shape the end result.
Supportive Business Domains
- Financials
- Investments – Market Data, Market Risk Management, Compliance and Asset Management
- Aerospace, Compliance, ITAR & Defence
- Salesforce and Backlog Application
- Manufacturing
- Public Sector
- Leisure & Entertainment
Delivery Models
Our Methodology
We believe in providing productized services to our clients to suit their requirements and be flexible to change the service models as and when required. Our approach towards developing a service delivery model is to assess the current estate and service level requirements, provide optimized solution which is simple and easy to consume and adopt. The service level definition, process workflow and critical asset identification will be the first step in this process. We also evaluate the end to end business workflow for each IT service and define the service levels and up-time requirements for each workloads.
After careful assessment we will provide you with the best possible options for the delivery models to be selected.
Below is sample of the models that we offer
OWNERSHIP MODELS
• Staff Augmentation
• Time and material based project to support
• End to end managed services
• Dedicated or shared services support
DELIVERY BASED MODELS
• Fully offshore based model
• Near shore / onsite based delivery models
• Hybrid models
• Fully onsite models
COMMERCIAL CONSTRUCT BASED MODELS
• Fixed capacity
• T & M
• Element / Unit based models
• Deliverable / Outcome based models
The support model we provide are Dedicated support model, Shared support model and hybrid models.
DEDICATED MODEL
Best suited model for control, dedicated focus on the estate, customization to suit your demands on time, ability to leverage the knowledge of support resources for transformation services and continual service improvements.
SHARED MODEL
This model is best suited for optimal resource utilization, flexible and scalable requirements of the IT environment, highly standardized and complete 24/7/365 coverage. This model also carries a shared risk and limited knowledge gaining and exploiting the resource capabilities for any specific requirement in time for your organization.
HYBRID MODEL
Best used for multiple services and functions. Leverage the options across skill level requirements and criticality based requirements of the business. This model id flexible and scalable as well. This can provide customization and cost effectiveness at the same time provides retention of knowledge wherever required.
If the organization has a mixed of critical and standard tasks, we can leverage this model to ensure we have the right combination of skill to manage the service levels and the support requirements.
We will be very glad to help you with the assessment of the need and tailor the service delivery model to suit your business and IT ecosystem. 6D signifies the Define, Measure, Analyze, Improve and Control (DMAIC) processes which are the foundation for six sigma practice adopted by all major process driven organizations worldwide. All our actions and transactions to support our customers are based on these processes.
6D uses “five” point methodology to support all our engagements from the Pre sales cycle to steady state operations and beyond. 6D is process driven, data and analytics driven organization delivering value to you and your business continuously throughout the engagement.
6D signifies the five point approach of Six Sigma practice (DMAIC). We have our five pillars of delivery methodology which is industry leading and provide you the best and assured services 24/7/365. Our natural instinct towards process and data driven approach can help you to meet your business demands with ease. We enable you with simplifying the IT operations, provide proactive and futuristic solutions and ensure predictive operations of your IT environment. These are the fundamentals of our service delivery framework
The Five pillars of our service delivery methodology
DMAIC BASED OPERATIONS SUPPORT
We practice six sigma for our bread and butter. We ensure all our transactions within the organization and outside our organization is aligned to DMAIC principles. You can experience yourself during your engagement with us right from pre-sale to steady state operations.
ITIL BASED PROCESS COMPLIANCE
Our capabilities in managing predictive operations comes from our strong ITIL back ground. We are aligned to ITIL V3 processes and methodologies and we reflect them on our tools/platforms and services right from Incident management till financial management.
AUTOMATION BASED PROACTIVE SUPPORT
Be it small scripts for your small environment or an enterprise system management tool, we ensure automation is embedded to our service delivery. This will reduce the manual efforts and negligence, improve uptime and be predictive to our business needs. We provide hosted tooling platform which can enable enterprises to be monitored 24/7 and managed effectively.
GOVERNANCE
Most outsourcing deals collapse due to lack of governance model and proper review mechanism of the deliverable. Our 3 tier governance model will ensure touch points with your organization at regular intervals. Governance calls, reporting and stakeholder meetings are mandated as part of our service delivery checklist. We ensure transparent and timely communication/reporting of our deliverables to all stakeholders.
TRANSFORMATION
After continual service improvements made during any steady state operations, we will ensure we recommend transformation projects for your enterprise considering the IT landscape, technology advancements and your business plans. We consider this as part of our natural engagement with you as a partner. We will help your organization to build a transformation journey, create transformation project office and deliver the projects.
Apart from the above, we have strong sense on our people management, training and knowledge management. We ensure proper shift management, effective communication and proactive approach in managing our services delivery.
Our metrics culture will ensure that we deliver beyond the service levels and keep improving. Our continual service improvement methodology is inbuilt in our service delivery to ensure we improve every time, everyday during the engagement.
Our CSAT process, customer service training to all associates can establish our focus on customer experience management. We share the outcome of our actions to your satisfaction scores and ensure we improve along the engagement.